Frequently Asked Questions
Everything you need to know about your next pair of kicks.
Are all sneakers on your site authentic?
Yes, Sneakers Shop DZ guarantees 100% authenticity for every pair. We source our products strictly from authorized distributors and verified suppliers.
How long does shipping take within Algeria?
Standard shipping typically takes 2 to 5 business days depending on your wilaya. You will receive a tracking number as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 7-day return policy for unworn sneakers in their original packaging. If the size doesn't fit, we will gladly exchange it for the correct size, subject to availability.
Do you offer cash on delivery (COD)?
Yes, we offer Cash on Delivery across all 58 wilayas, allowing you to pay for your sneakers only when they arrive at your doorstep.
How can I choose the correct shoe size?
We provide a detailed size guide on each product page. Since sizing can vary between brands like Nike, Adidas, and New Balance, we recommend measuring your foot in centimeters for the most accurate fit.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters the fulfillment process and cannot be changed.