Returns & Exchanges
At Sneakers Shop DZ, we want you to be fully satisfied with your footwear; therefore, we offer a flexible 14-day return and exchange policy on all unworn items in their original packaging. Please ensure your sneakers are in pristine condition to qualify for a full refund or a size swap.
Initiate Your Request
Contact our customer support team via WhatsApp or email with your order number and photos of the sneakers to verify their condition.
Pack the Items
Place the sneakers back in their original branded box and secure them inside a shipping parcel to prevent damage during transit.
Ship to Warehouse
Drop off your package at our designated courier partner or schedule a home pickup through our logistics portal.
Quality Inspection & Refund
Once our team inspects the returned sneakers, we will process your refund or dispatch your new size within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing